Effective Date: 20th August 2026
Website: www.samyogliving.com
Brand: Samyog Living
Legal Name: Samyog Living LLP
Email: info@samyogliving.com
Phone: +91-8441996000

1. Overview

Samyog Living LLP manufactures contract furniture to order for hospitality and commercial projects. Every consignment is inspected before packing. Where goods arrive damaged, defective or not to the agreed specification, this policy sets out how a claim is raised and resolved.

This policy applies to B2B project supply and should be read alongside our Terms & Conditions and Shipping & Delivery Policy. Where a Proforma Invoice or written contract specifies different terms, those terms prevail.

2. Made-to-Order Basis

All furniture is manufactured to your specification. As such, orders are not returnable on change of mind, altered design direction, revised site plans, project delay or cancellation once production has commenced.

Written sign-off of the specification — or of a sample or mock-up where one is produced — constitutes approval of the design, dimensions, wood species, finish and upholstery for the full production run.

3. What Is Covered

A claim will be considered where:

  • goods arrive damaged in transit;
  • there is a genuine manufacturing defect in structure or workmanship;
  • the item supplied does not match the approved specification in design, dimension, wood species, finish or upholstery;
  • the consignment is short-shipped against the packing list.

4. What Is Not Covered

  • Variation in colour, tone, texture or grain — each piece is made from natural timber and no two are identical.
  • Dimensional variation within normal industry tolerance for handcrafted furniture.
  • Damage caused by incorrect handling, installation, overloading or misuse after delivery.
  • Damage from an unsuitable installation environment, including direct sunlight, damp, or proximity to heat or air-conditioning outlets.
  • Damage from cleaning agents inappropriate to the finish.
  • Normal wear and tear in commercial use.
  • Change of mind, revised specification, or project cancellation after production has commenced.

5. Time Limits for Raising a Claim

Visible transit damage or shortage must be noted on the carrier’s delivery documentation before signing, and reported to us immediately.

Damage, defects or discrepancies found after unpacking must be reported within 24 hours of receipt.

Where a consignment is delivered to site in advance of fit-out and will remain crated, please notify us at the time of delivery. We can agree an extended inspection window in writing — but this must be agreed before the standard 24-hour period expires, not afterwards.

Latent manufacturing defects emerging in normal use are addressed under the one-year warranty set out in our Terms & Conditions, not under this clause.

6. How to Raise a Claim

Email info@samyogliving.com with:

  • your order reference and invoice number;
  • the item code and quantity affected;
  • clear photographs or video showing the issue, and — for transit damage — the outer packaging;
  • a copy of the signed delivery documentation where damage was noted on it.

Retain the original packaging until the claim is resolved. It may be required for inspection or collection.

7. Assessment

Our quality team reviews every claim within 2–3 business days of receiving complete information. We may request additional images, arrange a site inspection, or ask for the item to be returned for examination.

8. Resolution

Where a claim is approved, we will provide one of the following, selected with your project timeline in mind:

  • On-site repair or part replacement — often the fastest route where a venue is due to open.
  • Replacement manufacture of the affected items. Replacement pieces are made to the same approved specification; lead time is confirmed at the point of approval.
  • Credit note against the invoice value of the affected items.
  • Refund of the invoice value of the affected items, where none of the above is practical.

Resolution applies to the affected items only, not to the order as a whole.

9. Refunds

Where a refund is agreed, it is processed to the originating bank account within 7–10 business days of approval. Timelines may vary depending on banking channels, and longer for international remittances.

10. Cancellation

An order may be cancelled without charge only before production commences. Once materials have been procured and production scheduled, the 50% advance is non-refundable, as set out in our Terms & Conditions.

Where an order is cancelled mid-production, Samyog Living LLP may recover costs incurred to that point, including materials, labour and any bespoke tooling or sampling.

Where Samyog Living LLP is unable to fulfil a confirmed order, the advance payment is refunded in full.

11. Natural Material Disclaimer

Our furniture is built from natural hardwood — acacia, mango, sheesham, teak, ash and oak. Frames and structural components are solid timber. Engineered panels, MDF or plywood, are used only where they are the correct technical choice — typically large flat surfaces, backing panels and drawer bases, where a panel holds flatter than solid wood over time. We do not use particle board. Variation in grain, colour tone and texture is inherent to solid wood and is not a defect.

Where close visual consistency across a large order matters — as it often does for a matched dining room or a multi-site rollout — please raise this at the quotation stage so timber can be selected and batched accordingly.

12. Limitation

Our liability under this policy is limited to the remedies described above. Samyog Living LLP is not liable for indirect or consequential loss, including loss of revenue or costs arising from delayed opening of a venue. Total liability shall not exceed the invoice value of the goods giving rise to the claim.

13. Contact Us

For replacement, warranty or refund queries:

Samyog Living LLP
Plot No. 63, 64, 65, Bhagwan Mahaveer Nagar,
Near Pal Shilp Gram,
Jodhpur, Rajasthan 342012, India
Email: info@samyogliving.com
Phone: +91-8441996000