Effective Date: 20th August 2026
Website: www.samyogliving.com
Brand: Samyog Living
Legal Name: Samyog Living LLP
Email: info@samyogliving.com
Phone: +91-8441996000

1. Overview

Samyog Living LLP supplies contract furniture to hospitality and commercial projects on a B2B basis only. This policy explains how we schedule production, pack, dispatch and deliver project consignments, and what is expected of the buyer at each stage.

This policy should be read alongside our Terms & Conditions and Refund & Replacements Policy. Where a Proforma Invoice or written contract specifies different terms for your project, those terms prevail.

2. Lead Times

Standard lead time is 6–8 weeks from order confirmation. The clock starts when both of the following are complete:

  • the 50% advance payment has been received, and
  • the final specification — drawings, dimensions, wood species, finish and upholstery — has been signed off in writing.

Where a sample or mock-up is required, the lead time for the bulk run is counted from the date that sample is approved.

Very large orders, multi-site rollouts and highly detailed or newly developed designs may require longer. The applicable schedule is confirmed in writing on the Proforma Invoice.

Lead times are estimates given in good faith based on the specification agreed and are not of the essence of the contract unless expressly agreed otherwise in writing.

3. Production & Quality Control

All furniture is manufactured to order at our facility in Jodhpur, Rajasthan. Every consignment is inspected before packing, covering structural integrity, joinery, dimensional accuracy, finish consistency and upholstery.

Large orders may be produced and dispatched in phases where this suits your fit-out programme. Phasing is agreed at the quotation stage.

4. Dispatch Conditions

Goods are dispatched only after the balance 50% payment has been received in cleared funds, as set out in our Terms & Conditions.

Once an order is ready, we will notify you and hold the consignment pending payment and confirmation of the delivery window. Storage beyond a reasonable holding period may be chargeable where dispatch is delayed at the buyer’s request.

5. Packing

All goods are packed to export standard — foam sheeting, corrugated protection, edge and corner guards, and strapping appropriate to the item and the transit distance.

Please retain the original packaging until the consignment has been checked and accepted, as it may be required to support a transit-damage claim.

6. Freight & Delivery Terms

Freight is charged at a flat 20% of order value and is shown on the Proforma Invoice. Depending on the agreement, supply will be on one of the following bases:

  • Door-to-door delivery to the project site within India.
  • Ex-works (EXW) — collection from our Jodhpur facility by your nominated transporter.
  • FOB — delivery to the named port of loading for export consignments.

We use surface freight and furniture-specialist carriers experienced in handling bulky, fragile consignments. Standard site delivery is to ground-floor access. Placement at floor level, lift handling, crane access or on-site assembly can be arranged where feasible and is quoted separately.

7. Site Access & Delivery Coordination

Please confirm the following well before the delivery window: full site address and contact person, access constraints such as staircase width, lift dimensions and loading restrictions, permitted delivery hours, and whether the site is ready to receive and store the consignment.

Where a delivery cannot be completed because the site is not ready, access was misdescribed, or no authorised person is available to receive the goods, any resulting re-delivery, demurrage, detention or storage costs are chargeable to the buyer.

8. Receiving the Consignment

The consignment must be inspected on arrival. Check the carton count against the packing list and examine the outer packaging for visible damage.

Any visible transit damage or shortage must be noted on the carrier’s delivery documentation before signing, and reported to us immediately with photographs. Signing a clean delivery receipt makes a subsequent transit-damage claim significantly harder to pursue with the carrier.

Damage or discrepancies discovered after unpacking must be reported within 24 hours of receipt. See our Refund & Replacements Policy for the full procedure.

9. Transit Damage Claims

Email info@samyogliving.com within 24 hours of receipt with your order reference, invoice number, and clear photographs or video of both the packaging and the affected items.

Our quality team reviews the claim within 2–3 business days. Where approved, we will arrange repair, part replacement, full replacement, or another suitable resolution appropriate to the project timeline.

10. Assembly & Installation

Items are shipped either fully assembled or as knock-down (KD) units with fittings and instructions, depending on the design and the transit route. Which applies to your order is confirmed at the quotation stage.

On-site assembly and installation can be arranged in selected locations for an additional fee. This must be requested before dispatch so it can be scheduled and quoted.

11. Export Consignments

Export orders are supplied on FOB or EXW terms with export-grade packing and full documentation.

Import duties, customs clearance charges, VAT/GST and any local taxes at the destination are payable by the buyer and are not included in the product price or freight unless expressly agreed in writing. The buyer is responsible for ensuring the goods meet any applicable import requirements in the destination country.

12. Risk, Title & Ownership

Risk in the goods passes to the buyer on delivery at the agreed address, or on handover to the buyer’s nominated carrier or freight forwarder where supply is on EXW or FOB terms.

Title and ownership transfer to the buyer only upon receipt of full payment in cleared funds.

13. Force Majeure

Delay or non-performance caused by events beyond our reasonable control — including natural disasters, timber supply disruption, strikes, port congestion, logistics disruption, pandemics or regulatory action — does not constitute a breach of contract. We will keep you informed and work to deliver at the earliest practical date.

14. Contact Us

For shipping, freight or delivery queries:

Samyog Living LLP
Plot No. 63, 64, 65, Bhagwan Mahaveer Nagar,
Near Pal Shilp Gram,
Jodhpur, Rajasthan, India
Email: info@samyogliving.com
Phone: +91-8441996000